1 TAP WORLD™
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Refund Policy

REFUND & CANCELLATION POLICY

Effective Date: 1 July 2026

This Refund & Cancellation Policy ("Policy") applies to purchases, subscriptions, digital products, software, physical products, services and other offerings provided by 1 TAP WORLD PRIVATE LIMITED ("1 TAP WORLD", "Company", "we", "our", or "us").

By purchasing or subscribing to any 1 TAP WORLD product or service, you acknowledge that you have read and accepted this Policy.

1. GENERAL POLICY

1 TAP WORLD provides a combination of digital products, software platforms, subscriptions, physical products, technology solutions and professional services.

Because different products have different delivery and activation methods, refund eligibility may vary depending on the product or service purchased.

The applicable refund terms may also be specified in:

Where a product-specific refund policy exists, that policy will apply to that product.

Nothing in this Policy is intended to restrict any consumer right or legal remedy that cannot lawfully be excluded.

2. DIGITAL PRODUCTS AND SOFTWARE

For digital products, software, online platforms, dashboards, subscriptions and electronically delivered services:

Once the product or service has been:

the purchase may generally become non-refundable, except where a refund is required under applicable law or where 1 TAP WORLD expressly approves a refund.

This is because digital services may become available for immediate use following payment.

3. SUBSCRIPTIONS

For subscription-based products:

Before Activation

If a cancellation request is received before activation or provisioning, 1 TAP WORLD may consider the request for cancellation and refund, subject to applicable terms and any applicable deductions.

After Activation

Once a subscription has been activated, access credentials have been issued, or the service has been made available, subscription fees are generally non-refundable for the unused portion of the subscription period, except where required by applicable law or otherwise agreed in writing.

4. AUTO-RENEWAL SUBSCRIPTIONS

Where a service automatically renews:

Customers may request cancellation before the next renewal date.

Cancellation of future renewal does not automatically entitle the customer to a refund for the current subscription period.

The service may remain active until the end of the already-paid subscription period unless otherwise stated.

5. 1 TAP CARDS AND OTHER PHYSICAL PRODUCTS

Physical products, including 1 TAP Cards and other NFC, QR or branded products, may be eligible for return or replacement where:

The customer should notify us within a reasonable period after delivery and provide appropriate evidence such as:

Products that have been:

may not be eligible for return or refund, except where required by applicable law.

6. CUSTOMISED PRODUCTS

Customised products or services are created specifically according to customer requirements.

These may include:

Once production, development or implementation has commenced, the order may become non-cancellable and non-refundable, except where required by applicable law or where otherwise agreed in writing.

7. PROFESSIONAL SERVICES

For services such as:

refund eligibility will depend on the applicable quotation, agreement, work order or invoice.

Where work has already been performed, delivered or commenced, the corresponding amount may not be refundable.

8. SETUP AND IMPLEMENTATION FEES

Setup, onboarding, configuration, implementation and integration fees may be non-refundable once work has commenced.

This includes activities such as:

9. FAILED OR DUPLICATE PAYMENTS

If an amount is accidentally charged more than once for the same transaction, the duplicate amount may be refunded after verification.

Customers should contact us with:

We may verify the transaction with our payment gateway or financial institution before processing the refund.

10. PAYMENT FAILURE

If a payment fails but the amount has been deducted from the customer's bank account, card or payment instrument, the transaction may be subject to the payment gateway or banking provider's settlement and reversal process.

Where we receive the funds and the transaction is subsequently cancelled or reversed, the applicable amount may be refunded after verification.

Banking and payment-provider processing times may vary.

11. REFUND FOR SERVICE DEFICIENCY

If a customer believes that a paid service has not been delivered in accordance with the agreed scope, the customer should first contact our support team.

We may review:

Where appropriate, we may provide:

depending on the circumstances and applicable agreement.

12. NON-REFUNDABLE ITEMS

Unless otherwise required by applicable law, the following may generally be non-refundable once activated, delivered or commenced:

13. PROMOTIONAL AND DISCOUNTED PURCHASES

Products purchased under:

may have specific refund conditions.

The terms displayed at the time of purchase will apply.

Unless specifically stated otherwise, a discount does not create a separate right to a refund.

14. FREE TRIALS

Where a product includes a free trial:

15. REFUND REQUEST PROCESS

To request a refund, contact:

Email: support@1tapworld.com

Please provide:

For physical-product issues, photographs or other evidence may be requested.

16. REFUND REVIEW

Every refund request may be reviewed based on:

Submitting a refund request does not automatically guarantee approval.

17. REFUND APPROVAL

If a refund is approved, we will process it through the original payment method wherever reasonably possible.

Depending on the payment provider, bank or financial institution, the time taken for the amount to appear in the customer's account may vary.

Where applicable, refunds will be processed within the timeframe prescribed by applicable law or the relevant payment system.

The Consumer Protection (E-Commerce) Rules require accepted consumer refunds to be effected within the applicable prescribed timeframe. Consumer Affairs

18. PARTIAL REFUNDS

Where appropriate, 1 TAP WORLD may issue a partial refund.

A partial refund may be considered where:

The amount will depend on the circumstances and applicable agreement.

19. CANCELLATION BY 1 TAP WORLD

1 TAP WORLD may cancel an order or service where:

Where we cancel a paid order and no service/product has been delivered, an applicable refund may be processed.

20. CHARGEBACKS

Customers are requested to contact 1 TAP WORLD before initiating a payment dispute or chargeback where there is a transaction-related issue.

We will make reasonable efforts to investigate and resolve legitimate payment disputes.

Unauthorised or fraudulent chargebacks may be contested using relevant transaction records.

This does not limit any rights available to consumers under applicable law.

21. TAXES

Where applicable, refunds will be handled in accordance with applicable tax and GST requirements.

Where a GST invoice has already been issued, any required tax adjustment or credit documentation may be processed in accordance with applicable law.

22. THIRD-PARTY SERVICES

Where a product depends on a third-party service, refund eligibility may also depend on the terms and availability of that third-party service.

Examples may include:

1 TAP WORLD is not responsible for refunds arising solely from a third-party service interruption where the relevant service is outside our control, subject to applicable law and the applicable commercial agreement.

23. SERVICE AVAILABILITY

Temporary technical interruptions, maintenance, internet failures, third-party outages or other events outside our reasonable control do not automatically create a right to a refund.

Where a significant service interruption occurs, we may, depending on the circumstances:

24. FRAUDULENT OR ABUSIVE REFUND REQUESTS

We reserve the right to investigate suspected:

Where permitted by law, accounts involved in fraudulent or abusive activity may be suspended or terminated.

25. NO WAIVER OF LEGAL RIGHTS

Nothing in this Refund & Cancellation Policy is intended to:

Where applicable law provides a greater right to a customer than this Policy, the applicable law will prevail.

This is particularly important for transactions falling under India's consumer-protection and e-commerce framework. Consumer Affairs

26. CHANGES TO THIS POLICY

1 TAP WORLD PRIVATE LIMITED may update this Refund & Cancellation Policy from time to time.

The latest version will be published at:

www.1tapworld.com

The updated version will apply from the stated effective date, subject to applicable law.

27. GOVERNING LAW

This Policy shall be governed by the laws of India.

Subject to applicable law, disputes relating to refunds or cancellations shall be subject to the jurisdiction of the courts in Mumbai, Maharashtra, India.

28. CONTACT US

1 TAP WORLD PRIVATE LIMITED

Website:
www.1tapworld.com

Email:
support@1tapworld.com

General Enquiries:
inquiry@1tapworld.com

Phone:
+91 9515379555

Registered Office:
203/1 Daruwala Building,
Khadilkar Road, Girgaon,
Mumbai – 400004, Maharashtra, India.

Support Hours:
Monday to Saturday | 10:00 AM – 7:00 PM IST

© 2026 1 TAP WORLD PRIVATE LIMITED. All Rights Reserved.