Privacy Policy

PRIVACY POLICY

Effective Date: 1 July 2026

Welcome to 1 TAP WORLD PRIVATE LIMITED ("Company", "1 TAP WORLD", "we", "our", or "us").

At 1 TAP WORLD, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, process, store, disclose and protect information when you visit our website, create an account, purchase or use our products and services, interact with our platforms, or communicate with us.

This Privacy Policy applies to www.1tapworld.com and the products, platforms, websites, applications and services operated by or on behalf of 1 TAP WORLD PRIVATE LIMITED, including our current and future digital products and services.

By accessing or using our website or services, you acknowledge that you have read and understood this Privacy Policy.

1. INFORMATION WE COLLECT

Depending on how you interact with 1 TAP WORLD, we may collect the following categories of information.

A. Business Information

When a business creates an account, purchases a product, requests a service or communicates with us, we may collect:

Business/Company Name
Business Address
Business Category
Contact Person Name
Business Phone Number
Business Email Address
Website Information
Branch Information
Business Profile Information
Billing and transaction information
GST and other business information where required
Information relating to products or services purchased

B. Personal Information

Depending on the service being used, we may collect:

Name
Email Address
Mobile/Phone Number
Address
Account/Login Information
Profile Information
Communication preferences
Information provided through forms or enquiries

C. Technical Information

When you access our website or platforms, we may automatically collect certain technical information, including:

IP Address
Browser Type
Device Type
Operating System
Device Information
Website activity
Pages visited
Referring website
Date and time of access
Session information
Cookies and similar technologies

D. Product and Customer Interaction Data

Depending on the 1 TAP WORLD product or service being used, we may process information relating to:

QR code scans
NFC interactions
Customer visits
Loyalty activity
Rewards and redemptions
Reviews and ratings
Customer feedback
Business enquiries
Transaction-related activity
Usage and engagement data
Product analytics

The specific information collected depends on the product and functionality being used.

2. HOW WE USE YOUR INFORMATION

We may use information collected to:

Provide and operate our products and services
Create and manage customer accounts
Process purchases and payments
Provide customer support
Process enquiries and requests
Deliver product features
Manage subscriptions and services
Generate analytics and reports
Improve our products and platforms
Personalise user experiences
Maintain platform security
Detect and prevent fraud, misuse and unauthorised activity
Communicate important service information
Send transactional communications
Send promotional communications where permitted and applicable
Develop new products and services
Maintain business and financial records
Comply with applicable legal and regulatory requirements

We process personal data only for purposes permitted under applicable law and, where required, based on appropriate consent or other lawful grounds.

India's DPDP framework establishes requirements around lawful processing and protection of digital personal data. MeitY

3. OUR PRODUCTS AND SERVICES

1 TAP WORLD develops and operates a growing ecosystem of digital products and business technology solutions.

These may include, without limitation:

1 TAP Cards
1 TAP Review
1 TAP Loyalty
Digital networking solutions
Customer engagement solutions
Loyalty and rewards solutions
QR/NFC-based solutions
Business technology platforms
Other products and services introduced by 1 TAP WORLD in the future

Different products may collect and process different categories of information depending on their functionality.

Where a product has its own terms, privacy notice or specific data-processing requirements, those additional terms may also apply.

4. CUSTOMER AND BUSINESS DATA

Where a business uses a 1 TAP WORLD product to collect information from its own customers, the business may determine the purposes for which that information is collected and used.

For example, a business may use our platform to manage:

Customer information
Customer visits
Loyalty activity
Reviews
Feedback
Rewards
Customer engagement
Business analytics

In such cases, the business is responsible for ensuring that its collection and use of customer information complies with applicable laws and that it provides appropriate notices or obtains consent where required.

1 TAP WORLD processes such information to provide the contracted platform or service and for the purposes permitted by applicable law.

5. AI AND AUTOMATED TECHNOLOGIES

Certain 1 TAP WORLD products may use artificial intelligence or automated technologies to provide features such as:

Content generation
Review suggestions
Customer insights
Analytics
Recommendations
Business assistance
Automation
Customer engagement

AI-generated outputs may not always be accurate or suitable for every situation.

Users are responsible for reviewing and approving AI-generated content before publishing, sending or otherwise relying upon it.

We do not guarantee that AI-generated content will produce a particular business, marketing, search-engine or customer-engagement outcome.

6. QR CODE AND NFC TECHNOLOGY

Certain 1 TAP WORLD products may use QR codes, NFC technology or similar technologies.

Depending on the product, interactions may generate information such as:

Scan activity
Interaction time
Device information
Approximate location where applicable
Product usage
Customer activity
Redemption or reward activity

Such information may be used to provide the relevant product functionality, security, analytics and reporting.

7. LOCATION INFORMATION

Certain products may use location-related information where such functionality is enabled.

Location information may be used for purposes such as:

Verifying a business visit
Preventing fraudulent reward redemption
Enabling location-based functionality
Improving security
Providing analytics

Where applicable, location permissions may be requested through the relevant device, browser or application.

Users may disable location permissions through their device or browser settings, although certain features may then become unavailable.

8. COOKIES AND TRACKING TECHNOLOGIES

We may use:

Cookies
Session technologies
Analytics tools
Performance monitoring tools
Similar technologies

These technologies may be used to:

Keep users signed in
Remember preferences
Improve website performance
Understand website usage
Improve user experience
Analyse traffic
Detect security issues

Users may control or disable cookies through their browser settings. Certain website or platform features may not function correctly if cookies are disabled.

9. DATA SHARING AND THIRD-PARTY SERVICE PROVIDERS

We may use trusted third-party service providers to operate our business and provide our products and services.

These may include:

Cloud hosting providers
Payment gateways
Email service providers
SMS/communication providers
Analytics providers
Security providers
Customer support providers
Software and technology providers
Infrastructure providers
Business and professional service providers

Such providers may process information on our behalf to provide the relevant service.

We do not sell personal information to third parties for their independent commercial use.

We may disclose information where required:

By law
By a court or governmental authority
For regulatory compliance
To prevent fraud or security threats
To protect our rights or property
To protect users or the public
In connection with a merger, acquisition, restructuring or transfer of business assets

10. PAYMENT INFORMATION

Payments may be processed through third-party payment gateways.

Depending on the payment method used, payment providers may collect and process payment-related information.

We generally do not require or store complete payment-card details on our own systems where the payment is processed directly by an authorised payment provider.

Users should review the privacy policies and terms of the relevant payment provider.

11. DATA SECURITY

We take reasonable technical and organisational measures designed to protect information against:

Unauthorised access
Unauthorised disclosure
Loss
Misuse
Alteration
Destruction
Unauthorised processing

However, no internet transmission, electronic storage system or online platform can be guaranteed to be completely secure.

Users are responsible for maintaining the confidentiality of their account credentials and should immediately notify us if they believe their account has been compromised.

12. DATA RETENTION

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including to:

Provide our products and services
Maintain customer accounts
Complete transactions
Maintain business records
Meet contractual obligations
Comply with applicable legal requirements
Resolve disputes
Prevent fraud
Enforce agreements

When information is no longer required, we may delete, anonymise or securely dispose of it in accordance with applicable requirements.

13. DATA TRANSFERS AND HOSTING

Depending on the technology and service providers used, information may be stored or processed on infrastructure located in India or other jurisdictions.

Where applicable, we take reasonable steps to ensure that such processing is conducted in accordance with applicable contractual, security and legal requirements.

14. THIRD-PARTY WEBSITES AND SERVICES

Our website and products may contain links to or integrations with third-party websites, platforms and services.

These may include services such as:

Google
Payment providers
Social media platforms
Analytics providers
Communication platforms
Other business technology services

Third-party services operate under their own terms and privacy policies.

1 TAP WORLD PRIVATE LIMITED is not responsible for the privacy practices, security or content of third-party websites or services.

15. GOOGLE SERVICES

Certain 1 TAP WORLD products may integrate with Google services, including Google Business Profile or related Google services.

Where a user chooses to connect a Google account or service:

Access will be limited to permissions granted by the user and permitted by the relevant service.
Information may be used to provide the requested functionality.
Users remain responsible for complying with the applicable Google terms and policies.

16. CHILDREN'S PRIVACY

Our general products and services are not intended for children under the age of 18.

We do not knowingly seek to collect personal information from children through our general business services.

If we become aware that personal information has been collected from a child in circumstances where it should not have been collected, we may take reasonable steps to delete such information.

17. YOUR RIGHTS

Subject to applicable law and the applicable implementation of the DPDP framework, individuals may have rights relating to their personal data, including rights concerning:

Access to personal information
Correction of inaccurate information
Erasure/deletion where applicable
Withdrawal of consent where applicable
Grievance redressal
Nomination or other rights provided by applicable law

The exact availability and procedure for exercising these rights may depend on the applicable law, the nature of the processing and the role of 1 TAP WORLD in relation to the relevant information.

The DPDP Rules require notices and consent mechanisms to be clear and understandable and provide mechanisms for applicable rights and complaints. MeitY

18. GRIEVANCE AND PRIVACY REQUESTS

For privacy-related questions, requests, complaints or concerns, you may contact us using the details below.

1 TAP WORLD PRIVATE LIMITED

Email: support@1tapworld.com

General Enquiries: inquiry@1tapworld.com

Phone: +91 9515379555

Registered Office:
203/1 Daruwala Building,
Khadilkar Road, Girgaon,
Mumbai – 400004, Maharashtra, India.

We will review and respond to requests in accordance with applicable law and our internal procedures.

19. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect:

Changes to our products or services
Changes in technology
Changes in applicable laws
Changes in regulatory requirements
Changes to our data practices

The updated version will be published on:

www.1tapworld.com

The Effective Date shown at the beginning of this Privacy Policy indicates when the current version became effective.

20. GOVERNING LAW

This Privacy Policy shall be governed by and interpreted in accordance with the applicable laws of India.

Any disputes relating to this Privacy Policy shall be subject to the applicable jurisdiction of the courts in Mumbai, Maharashtra, India, subject to applicable law.

21. CONTACT US

For questions regarding this Privacy Policy or our privacy practices:

1 TAP WORLD PRIVATE LIMITED

Website: www.1tapworld.com
Email: support@1tapworld.com
General Enquiries: inquiry@1tapworld.com
Phone: +91 9515379555

Registered Office:
203/1 Daruwala Building, Khadilkar Road, Girgaon, Mumbai – 400004, Maharashtra, India.

Support Hours:
Monday to Saturday | 10:00 AM – 7:00 PM IST